Shipping
Affected by the worldwide outbreak of the coronavirus, the delivery time may delay due to reduced international flights. Thank you for your support and understanding.
SHIPPING TIME & SHIPPING FEE
Area | Estimated Delivery | Shipping Fee |
U.S. Mainland | 12-25 Business Days | Free |
Australia | 19-39 Business Days | Free |
Germany/France/Netherlands/ | 12-25 Business Days | Free |
Other European regions | 19-39 Business Days | Free |
Rest of the World | 25-45 Business Days | Free |
Canada | 30-60 Business Days | Free |
TRACK ORDER
- You will receive an order confirmation email that will include your order number.
- You can track your package directly on the TRACK ORDER STATUS option with your email address and order number.
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Besides, our system will send you an email when your orders ship out but the email might be identified as spam. Please note.
PROCESSING TIME
- Processing time (preparing for shipping): 1-5 business days.The processing time required for reading glasses may require an additional 5 -10 business days.
- Packages: please expect multiple packages when ordering multiple products, as items might come from different warehouses.
NOTICE
- Delivery delay due to selling season & bad weather conditions, etc.
- All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.
CHANGE & CANCEL
- Any modification on the order should be submitted within 24 hours of purchase. Modifications include but are not limited to: cancel order, change address information, add/delete/change item(s). All such requests made within the 24 hours time items will be fulfilled in a timely manner. Wiipop will not be held responsible for the wrong order due to the request for modification submitted later than 24 hours after purchase.
- Please include your order number or the associated email address in the email subject so we can promptly take care of your request. Send your request to info@lilyat.com